Great Customer Service is not dead!

For the past week after my daughter wakes up from her nap I have let her have a mini bag of Orville Redenbacher's Kettle Korn Mini Bag Popcorn and her Juicy Juice. Well unfortunately my experience with the popcorn was less than ideal. All but one of the bags of popcorn popped less than half of the kernels :( . Yep, I read the directions and did exactly as directed per wattage of our microwave. I also even popped one of the bags longer thinking that would work but it only burned the already popped popcorn. I decided that since only ONE bag popped half of the kernels... and that's all, that I would write customer service. So I did and within one business day I heard back from them! They were very kind! I am SO pleased that they are willing to make it right and for that they will continue to have my business... and hopefully all of my readers as well! Great customer service goes a long way in my book! Thanks Orville Redenbacher!